Refund policy

Return & Refund Policy

At Eloria, we want you to love the fit and feel of your shapewear. If something isn't right, we're here to help — please read our return conditions below carefully, as they reflect standard hygiene practices for intimate apparel.

Return Window

You have 7 days from the date of delivery to request a return.

Eligibility for Returns

To be eligible for a return, your item must meet all of the following conditions:

  • Unworn, unwashed, and unused
  • All original tags attached
  • The hygienic liner/seal (if applicable) must be fully intact and unremoved
  • Returned in its original packaging

For hygiene and safety reasons, we cannot accept returns on shapewear where the hygiene liner has been removed or the product shows signs of wear. This applies regardless of size or fit issues.

Non-Returnable Items

  • Underwear, bodysuits, and shapewear with a broken hygiene seal
  • Final sale / clearance items (marked as such at checkout)
  • Gift cards

How to Request a Return

  1. Email us at eloriaoffical@gmail.com within 7 days of delivery, including your order number and reason for return.
  2. We'll review your request and, if approved, send you return instructions and a shipping address.
  3. Pack the item securely with all original tags and packaging.

Customers are responsible for return shipping costs unless the item arrived damaged or defective, or we sent the wrong item.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status.

  • Approved refunds are issued to your original payment method within [X] business days.
  • Damaged/defective items: contact us within 48 hours of delivery with photos, and we'll arrange a replacement or full refund at no cost to you.
  • Denied returns (e.g., hygiene seal broken, signs of wear) will be shipped back to you at your expense.

Exchanges

The fastest way to get the right size is to return the eligible item and place a new order. Reach out to eloriaoffical@gmail.com if you'd like help choosing a size before reordering.

Late or Missing Refunds

If you haven't received a refund after it's been approved:

  1. Check your bank/card statement again.
  2. Contact your payment provider — processing time varies.
  3. Still an issue? Email us at eloriaoffical@gmail.com.

Contact Us

Questions about your return? Reach out anytime: 📧 eloriaoffical@gmail.com